Return and Exchanges
Exchange policy for online purchases:
We guarantee to refund original-priced item you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. Refunds will be credited to your original method of payment. Customers will be responsible for the returns postage.
Exchanges will be honoured any time within 7 days of receipt of your purchase.
Please note that items must be returned with all of the price tags intact. We cannot refund or exchange used or customer damaged items. Discounted items are not refundable or exchangeable. We also will not be responsible for any items that fail to reach us.
Please send any sale returns to the following address: Marco Visconti Int. Ltd., Shop 306, the Arcade, Cyberport, 100 Cyberport Road, Pokfulam, Hong Kong.
In the event of a refund, Marco Visconti Int. Ltd. does not accept any liability, and will not refund you, for any currency charges levied by your bank or credit card provider on the initial purchase or for any difference in the buying and selling exchange rates for currency used by your bank or credit card provide.
Exchange policy for in-store purchases:
We guarantee to exchange any original priced items you are not completely happy with when you return it to us in saleable condition within 7 days of purchase. Please note we will not exchange any discounted items.
Please note that items must be returned to our store with original sales receipts and with all of the price tags intact. We cannot exchange used or customer damaged items.