Shipping Policy

Shipping within Hong Kong

HONG KONG POST

Free shipping via Hong Kong Post for purchases at or over HK$150.

For purchase under HK$150, a shipping fee of HK$15 will be charged.

SF EXPRESS

Free shipping via S.F Express for purchases at or over HK$300.

For purchase under HK$300, a shipping fee of HK$30 will be charged.

 

** SF Box, SF Pick up points, commercial address and residential address has the same shipping fee **

Any additional district fee charged by S.F. Express will be borne by customers.  ​

Shipping to Macau

SF EXPRESS

Free shipping via S.F Express for purchases at or over HK$300.

For purchase under HK$300, a shipping fee of HK$30 will be charged.

** SF Box, SF Pick up points, commercial address and residential address has the same shipping fee **

Any additional district fee charged by S.F. Express will be borne by customers.  ​

Shipping to Taiwan

SF EXPRESS

Free shipping via S.F Express for purchases at or over HK$500.

For purchase under HK$500, a shipping fee of HK$50 will be charged.

** SF Box, SF Pick up points, commercial address and residential address has the same shipping fee **

Any additional district fee charged by S.F. Express will be borne by customers. 

DUE TO INTERNATIONAL TRAVEL RESTRICTION DURING THE CORONA-VIRUS PANDEMIC, PLEASE EMAIL US DIRECTLY AT shopping@marco-visconti.com FOR INTERNATIONAL SHIPPING FEE AND DELIVERY TIME.

Shipping to Mainland China

For purchase under HK$600, a shipping fee of HK$60 will be charged for shipping via S.F. Express. Any additional district fee charged by S.F. Express will be borne by customers.  

Free shipping for purchases at or over HK$600.

International Shipping

For purchase under HK$1500, a shipping fee of HK$160 will be charged for shipping via Hong Kong Post.

For purchase under HK$1500, a shipping fee of HK$240 will be charged for shipping via S.F. Express. Any additional district fee charged by S.F. Express will be borne by customers.  

Free shipping for purchases at or over HK$1500.

 

When will I receive my purchase?

 

We ship out most packages within 1 to 3 business days from the date of payment except orders using a pre-order discount.

Orders using pre-order discounts will be shipped no later than the agreed production end date.

Express shipping will take approximately 1-3 days for delivery, Hong Kong Post may take up to 7 days. For international order, please allow 7-14 days for delivery.  

What happens if I need to change my delivery address?

Please email us at shopping@marco-visconti.com immediately and we will try our best to get it updated. However, in the event that your package has been shipped, a surcharge might be needed for the re-routing.

Return & Exchange Policy

What are the Return/Exchange policies?

At Marco Visconti, your satisfaction is always our top priority! Therefore, return and exchange service is available for online purchase!

Exchange/Return Procedure

Please send the item(s) you wish to exchange or return to the below address:

 

Marco Visconti International Limited

Rm 301, 3/F Shing King Ind Bldg,

206-208 Choi Hung Road, San Po Kong,

Kowloon, Hong Kong

 

The original invoice is needed to be sent together with the return/exchange item(s).

If you wish to return your purchase, please highlight the item(s) you wish to return and indicate "RETURN" on your invoice.

If you wish to exchange size/color upon specific style in your purchase, please highlight the item(s) that you wish to exchange, and indicate the size or color that you wish to exchange to. Please note that the same item is limited for exchange 1 time only.

 

Item(s) bought on sale are not eligible for return/exchange.

All returns will be refunded via store credit voucher equivalent to the purchase amount with 3 months validation period. You can credit towards your next purchase on our website. Please note that refunded store credit is valid for e-shop only and cannot be used towards purchase in-store. ​

All exchange item(s) will be sent to you within 7 business days upon receiving your return package. If an exchange item is no longer available, store credit will be granted instead. If you wish to know the availability of your exchange item(s) before sending back the return packages, you are welcome to email us at shopping@marco-visconti.com. 

All return/exchange package send to us is at your own cost. We are not liable for any possible lost mail during transit. We strongly encourage you to use trackable delivery methods for your returns. Please keep a record of your tracking number when shipping back your return packages to avoid any possible dispute in the event of lost packages. 

Criteria for returns:

The item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the tag intact and in the original packaging.

All returns have to reach us within 7 business days from the date you receive your item. Returns outside the stipulated time frames will not be accepted. Customers found returning/exchanging items repeatedly will be refused.

 

Upon receiving your return parcel, we will check if the item(s) met all of the qualifying conditions listed above. If yes, the store credit/exchange will be sent to you within 7 business days. 

**Marco Visconti reserves the rights to amend any of the policies above

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